Clipsmash Help Center
Just getting started with Clipsmash? Check out some of our tutorials and learn how to easily Clip and Smash your videos.
Learn how to use Clipsmash
Getting Started With Clipsmash
7 videos
How to Use the Clip Creator
7 videos
How to Use the Smash Builder
9 videos
Need to optimize your workflow?
Check our our keyboard shortcuts to help you maximize efficiency and speed up your workflow
Need additional support?
Contact support at support@clipsmash.io
Clipsmash FAQs
Our business hours are Monday – Friday 9:00 AM – 5:00 PM EST.
Your business is important to us, so please send us an email to support@clipsmash.io and we’ll respond during our working hours, (9:00AM to 5:00PM EST).
We strive to answer your questions as soon as possible but our technical support team will respond within 2 business days at the latest.
If you are importing file types other then MP4, we need to convert them before you can start using them. We realize that may take some time, but that is highly dependent on the type of computer you have, and how many other applications you have using your system resources.
On average, a 45 minute video in MP4 format, 500 MB in size can be added to your project in less then 90 seconds.
However, a similar length video file, 100 MB in size can be added almost instantaneously.
It all depends on what you have in your Smash. A typical 3 minute smash with few images, less then 10 clips, and few text overlays will process in less then 30 seconds. But every circumstance is unique, we believe that any wait will be worth it for you in the end.
We are not doing anything to the sound at the moment, so if your input is noisy, your output will be as well. However, we are currently working on sound normalization and basic audio cleanup to incorporate in one of our next releases.
